Frequently Asked Questions
Everything you need to know about shopping with Pi.
What is the standard shipping time for electronic devices?
We offer expedited shipping across the globe. Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.
Do my Pi products come with a warranty?
Yes, all hardware purchased through our official store comes with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronics.
How can I track my order once it has been placed?
Once your order ships, you will receive an email containing a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna for eligible purchases.
Are your products compatible with international voltage standards?
Most Pi electronics are designed for global use (110V-240V). However, we recommend checking the specific product specifications page to ensure compatibility with your local power grid.